Job Information
Georgia Employer FIELD SERVICE TECHNICIAN II in Suwanee, Georgia
To plan and coordinate activities concerned with installing printing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. The equipment is used on industrial, wide format, high volume printing, such as Industrial Printing, involving machinery using UV-cured ink capable of printing on a large diversity of surfaces, including 30 printing, Sign & Graphics, involving machinery using solvent type ink, able to produce large format signs for high altitude/long distance graphics, and Textile and Apparel printing, involving machinery using water based ink, able to print on fabric. The Field Service Technician will ensure that all the printing equipment installation requirements, suchas electric power specifications, operational space, and move-in maneuver are met. In charge of resolving all technical problems related to the printing products, on both hardware and software, regarding configuration, setup and tune up. Responsible for installing new or modified printing equipment at the customer\'s facility, reviewing performance reports and documentation from customers and inspecting malfunctioning product to determine the nature and scope of the problem and recommend repair, replacement, or other corrective action. Provides on-site technical assistance to help troubleshoot and repair printing equipment, such as evaluating the machinery\'s behavior to be able to diagnose the issue and provide onsite training, onsite sales support and demonstration. Maintains records of performance reports and provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Analyzes reports of technical problems, such as bad print stability, poor outdoor print lifetime and corporate color management to determine trends affecting the future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems. Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product.Requirements: Associates Degree or Technical High School Degree in Electronics plus three (3) years of experience in the job offered or as a Field Service Technician/Engineer working with Mimaki Printers. 20% domestic travel required