Siemens SERVICE SPECIALIST (Field Technician FIRE Alarm Systems – SERVICE) in Ottawa, Ontario
Job Family: Customer Services
Req ID: 333326
Technology driven, problem solvers
Customers around the world trust in our products. Our service technicians and engineers significantly contribute to that. You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible. “Unsolvable” is a foreign term, and you go the distance. Your focus on the customers’ needs makes you an invaluable partner. When you join our team, the possibilities are endless.
Why you’ll love working for Siemens!
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Solve the world’s most significant problems – Be part of exciting and innovative projects.
Engaging, challenging, and fast evolving, cutting edge technological environment.
Opportunities to advance your career and mentorship programs on a local and global scale.
Competitive total rewards package.
Profit sharing available.
Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
Participate in our celebrations, social events and offsite business events.
Opportunities to contribute your innovative ideas and get paid for them!
Employee perks and discounts.
Diversity and inclusivity focused - check out our communities!
Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.
Respond to customer service calls and complete annual and monthly inspections.
Equipment installation and panel programming as needed
Required to participate in the 24hr on-call rotation
Complete and submit written service reports covering all aspects of each assignment and activity; Ensure that all site files are kept up to date for each contract
Participate in the Installation to Service handovers on assigned jobs
Represent the company at the customer sites professionally at all times
Update the Site database to keep records current
Test and verify system readings ensuring an optimal system operation
Make recommendations for improvement or system change
Work closely with other teams to maintain customer satisfaction and quality assurance procedures
Adhere to the Health and Safety at Work Act at all times: Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation; Ensure that all test equipment and tools issued by the Company are maintained in good condition kept secure and tested.
Carry out any other reasonable duties as requested by management
What will you need to succeed?
Minimum College Education in Electronics
Minimum 2+ years’ experience in service and maintenance of Fire Alarm systems. Candidates with less experience will also be considered.
Valid CFAA (Canadian Fire Alarm Association) certification; or enrolled / working toward certification
Proven diagnostic skills – able to systematically identify and resolve technical problems
Knowledge of IP Networks, C-Cure systems and MS-Office applications
Good working knowledge of MS Excel
Customer focused and good customer relationship building and management skills
Self-motivated and calm under pressure
Good understanding of Building and Fire codes
Good communication skills in English both written and verbal
Valid driver’s license in good standing
Preferred - Experience with Siemens Fire Alarm systems
Nice to Have / Asset:
- Perform installation, configuration, testing and troubleshooting activities on Intrusion Alarm Systems, Access Control, CCTV, etc.
We share our ideas and champion the people behind them.
For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Active across Canada, the company focuses on intelligent infrastructure for buildings and distributed energy systems and on automation and digitalization in the process and manufacturing industries. Siemens brings together the digital and physical worlds to benefit customers and society. Through Mobility, a leading supplier of intelligent mobility solutions for rail and road transport, Siemens is helping to shape Canada’s passenger rail services. Via its majority stake in the publicly listed company Siemens Healthineers, Siemens is also a leading supplier of medical technology and digital health services. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.
Making a difference together we raised $385,000 towards charitable contributions, support over 38 non-profit organizations and planted 660 trees in our local communities. Siemens Canada has 2,500 employees from coast-to-coast and 24 office and production facilities across Canada. Join our team of approximately 293,000 talented professionals in more than 190 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.
To learn more about Siemens Canada, visit our website at www.siemens.ca
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca .
Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.
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