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Georgia Employer SERVICE MANAGER-CONSTRUCTION & BUILDING MATERIALS in NorcrossPeachtree Corners, Georgia

Overhead Door Company of Atlanta, a DH Pace Company, Inc., aspires to hire a customer focused and motivated Service Department Manager located at our Peachtree Corners location. If you have a passion for managing people, strong leadership skills, and working in a high service industry please apply!Job Responsibilities:Effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectationsManage operations through Dispatch Managers to include scheduling of all jobs.Communicate directly with customers to schedule jobs, resolve all scheduling conflicts, and provide a premium level of customer serviceManage and improve operational processes and proceduresWork with Senior and Operational Management to establish sales and operating budgetsAssist with employee/job scheduling and provide assistance with technical/mechanical troubleshooting/problem solvingMonitor Service Technicians schedules to ensure timely completion of jobs and accurate customer invoicingDispatch or Manage Dispatch Managers as they have Service Technicians respond to customers needs, repair or installation needs and track jobs for completion to customers satisfaction.Perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plansHire, train and develop new employeesOther duties may be assignedJob Requirements:Three (3) to five (5) years managerial experience and college degree preferred.Must have excellent communication and organizational skills and a good mechanical aptitudeTransportation, Construction, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plusAbility to effectively communicate with the customer and represent the company in a professional mannerProven ability to implement process improvementsMust have a high sense of urgency and a willingness to make decisionsProficient user of software and systemsMust have a valid drivers licenseWhy DH Pace?DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2022 company-wide sales \$900 million.Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.We set the tone for success, reward hard work and put employees first:Exposure to tenured DH Pace leaders will invest time in training and development.Access to online training material to enhance professional skills and product knowledgeAdvancement and transfer opportunitiesCompetitive compensationComprehensive total benefits package and corporate wellness programPTO Plan 13 days accrued annually your 1st year & 16 days accrued annually after your 1st year of service!Paid holidays (6) with 2 floating paid holidays!Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure i (a) in response to a formal complaint or charge, (b) in f