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J&J Family of Companies Customer Engagement & Insights Analyst in New South Wales, Australia

Customer Engagement & Insights Analyst - 2306122790W


  • Join the #1 Pharmaceutical Company

  • A rewarding and exciting opportunity to shape Janssen’s customer engagement strategy

  • Work cross functionally with a unique mix of technical and commercial lens

We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Making a real difference drives us to find innovative healthcare solutions and treatments that help transform lives.

It starts with you. We’re working hard to deliver more for our patients, and we need your help to strengthen our capabilities and make meaningful change. We want you to join us!

The Opportunity

Be part of an exciting and rewarding role where you will lead as a key insight integrator for commercial business partners by developing reporting to collate, synthesize and visualise data analysis that will provide business leaders with insights and recommendations to improve the effectiveness of omnichannel customer interactions in delivering Janssen’s value propositions & drive planned outcomes.

This is a unique role which requires a balance of commercial and technical expertise. You will partner closely with business units to improve the effectiveness of customer interactions through an omnichannel approach tailored to meet customer needs based on an understanding of the customer’s preferences, business goals, drivers and initiatives. This will enable business leaders to see relevant, sales-driving opportunities and build course correcting actions using insights generated by analysing the effectiveness of customer interactions by channel versus targets. This is a 12-month fixed term contract role working in a hybrid in office/at home model.

What you’ll be doing in this role:

Design, develop, maintain & improve interactive dashboards that:

  • Visualise analysis of KPIs & metrics to deliver insights & recommend actions to improve the effectiveness of Omnichannel HCP interactions in delivering planned outcomes

  • Are fit for purpose, easy to operate & that clearly communicate analysis that empowers users to self-serve insight generation & quickly identify actions required to exploit opportunities & mitigate risks.

  • Utilise analytical technologies such as PowerBI, Tableau dataIQ, Alteryx, SQL to collate, integrate, prepare, visualise & automate analysis of complex raw data collected through customer interactions and business outcomes

  • Source data held within the data warehouse (eg sales performance, CRM data, market research, competitive intelligence and Real World Evidence) to support analysis and generate insights employing best in class analytic methodologies.

  • Support governance of data used for integration by defining & documenting key processes, managing business rules & master lists to ensure integrity, timeliness of, & confidence in, data analytics & insight reporting

Partner with Business Unit Leads, Data Science & Insight team & IT team to:

  • Understand the key outcome goals and the strategies & tactics planned to communicate key value propositions to targeted customer base via an omnichannel approach.

  • Identify measures of success and metrics to assess and track performance of key business drivers and activities

  • Understand evolving business needs, analytical requirements and identify new data sources to improve depth of insights and analysis

  • Develop reporting dashboards to support tailored business requirements to identify, track & analyse new opportunities

  • Explore use of data science & advanced analytical techniques to advance insight generation.

Support continual improvements in user experience & insights by:

  • Improving timeliness of reporting by optimising capture, dataflow & refresh of datasets

  • Sourcing & integrating new contemporary datasets to add depth & breadth to analysis

  • Improving user experience by enhancing interactive dashboards to empower customer facing teams & senior partners to self-serve their insight generation

  • Developing and train multi-functional users in use of dashboards to enable/increase self-service capabilities

  • Deliver and manage Sales Force Effectiveness targeting, Rewards & Recognition system


What we’re looking for:

You will be a proactive and self-motivated individual with experience in data led decision making & analysis to deliver business results in a fast-paced environment. Previous experience in business partnering with senior team members to gather analytical requirements, identify critical metrics & build dashboards to visualize & report insights will lead to success in this role. Some other things we are looking for:

  • Tertiary qualification in Business or Finance, Business Insights & Analytics, Data Science

  • Technical Skills: Advanced level Power BI, DAX, SQL and MS Office Suite, Alteryx, dataIKU, Tableau

  • Expertise in developing reporting solutions using Power BI, Tableau

  • Extensive experience using DAX, SQL, dataIQ or Alteryx to prepare integrate & analyse data

  • Experience in database management and data governance to ensure data integrity

  • Experience in shaping multifunctional teams without the direct authority

  • Ability to track, report & measure success of execution of agreed benchmarks to produce sales success and proven return on investment.

  • Comfortable in handling uncertainty, complexity and ambiguity.

  • Talent for problem-solving through analytical ability and able to change to new solutions as required.

  • Experience in presenting complex subjects to senior leaders

What’s in it for you:

Achieving our goals and reaching as many patients as possible is no easy feat – but you will experience a huge sense of accomplishment whilst playing a key role in shaping Janssen’s customer engagement strategy and winning together with your team. We also offer a huge range of benefits to set you up for success in your work and personal life. Some of these include a competitive remuneration package, continuous training, support, and award-winning leadership development programs.

Being part of Johnson & Johnson can change everything, including YOU:

Janssen is driven by dedication to product innovation, customer focus, and organisational excellence. From research to real-life solutions, Janssen has a long track record in developing and marketing treatments that make a real difference.

If you are interested, please apply online using the link below. You will receive an automated email confirming receipt of your application. Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner.

Closing date: Friday 9th June 2023.

Johnson & Johnson is an equal opportunity employer who supports inclusive, flexible and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender. We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, lores, and social and spiritual systems practiced. We draw pride and strength from you, your colleagues and the world we care for—all backgrounds, beliefs and the entire range of human experience—coming together to bring health to billions.

Agencies please note: This recruitment assignment is being managed directly by Johnson & Johnson’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.

Primary Location Asia Pacific-Australia-New South Wales-Sydney

Organization Janssen-Cilag Pty Ltd (7490)

Job Function Sales Administration

Req ID: 2306122790W