Internet Services Specialist

Job Opening: Internet Services Specialist

About Us:

Established in 1995, Mediacom Communications has expanded its reach across 22 states, backed by a committed team of more than 4,000 individuals. Our ambition is to bridge the digital gap between America's major cities and its smaller regions. We are proud to offer high-speed internet, advanced home security, and innovative phone services, fueled by our robust growth culture and spirit of innovation. 

We consistently seek opportunities to grow, enhancing our services to offer updated, user-friendly technology in entertainment, communications, and internet products to the communities we serve. We're looking for talented professionals to join us on this journey, helping us meet challenges and turn visions into reality. Enhance your career trajectory by joining our expanding team!

Job Description:

In the role of an Internet Services Specialist I or Field Technician, you will be focusing primarily on new installations of our cable television and broadband services. You will be driving a company vehicle, interacting with customers in their homes, and representing Mediacom on a daily basis. You will also undertake numerous duties, including installation, service changes, additional outlet installation, service disconnection, collecting payments, and addressing any special requests from customers regarding installation.

Benefits:

We offer a comprehensive benefits package that is both flexible and relevant to your needs, along with continuous training and a rewarding career path. Joining the Mediacom team, you can enjoy the following benefits:

- Company vehicle and gas card
- Paid on-the-job training with quick advancement opportunities
- Company-provided tools, tablet, and phone
- Medical, vision, and dental coverage
- Paid vacation, holidays, and flexible paid time off
- 401K with generous company match
- Pay increase through self-guided training
- Potential for performance-based bonuses
- Employee discounts on Mediacom services (where available). Reimbursement for internet/cable services where Mediacom services are not available
- Educational Enrichment of up to $5,000 per year for qualifying employees
- Company provided uniforms and footwear
- Employee Wellness Program

Duties:

- Perform customer installations (both interior and exterior) for cable services from tap to antenna terminals on customer equipment in single and multiple-unit dwellings, including pre-wired units
- New connections, reconnections, requested and non-pay disconnections, outlet additions, installation and/or removal of converters, service upgrades and downgrades
- Analyses of picture quality and judgment of its acceptability post cable service installation
- Using hand tools with connectors, fasteners and wires
- Utilizing standard CATV hand and power tools
- Administrative duties as prescribed by system management
- Usage of a field strength meter to read signal levels, and solve installation problems; installation of connectors on different types of drop cables; maintaining proper clearances; installing tap-off devices
- Climbing poles using proper equipment (safety belt, safety strap, and climbers), ladders or other structures when required
- Carrying loads of up to 100 lbs. (including a line ladder), working in confined spaces like crawl spaces
- Proper usage, storage, and maintenance of a VOM or DMM to check "open" or "short" online as well as AC and DC voltages
- Reading general drop system layouts from blueprints
- Inform customers about FCC Rules and Company policies
- Driving company vehicle for job duties; using bucket truck, ensuring proper vehicle upkeep and maintenance
- Sales techniques to generate additional company revenue; providing information about product options, sales campaigns, and promotions
- Other duties as directed - clean-up, salvaging wrecked out materials, assisting other employees

Requirements:

- Zero experience necessary
- Need for a high school qualification or equivalent
- A valid driving license with a satisfactory record
- Basic understanding of mechanical and consumer devices
- Ability to interact and communicate effectively with customers and teammates
- Willingness to work in high or tight spaces
- Ability to work under various weather conditions and at different heights
- Flexible work hours including evenings, weekends, holidays, and overtime when required

Physical Conditions:

- Frequent handling of heavy items (around 50-100 lbs.) and materials, or bulky hand tools