Title: Service Desk Lead
Location: Washington, DC
Status: Full Time
Travel: Negligable
Salary Range: $60,000-$80,000 DOE
Position Summary:
The Service Desk Manager at Midnight Sun Technologies will play a critical role in overseeing the operational and strategic aspects of the Service Desk function for the United States Mint. This position is responsible for defining and implementing Service Desk requirements and policies, ensuring alignment with industry best practices, and maintaining a comprehensive Standards and Procedures Manual. The role involves analyzing the existing environment, collaborating with stakeholders to identify skill and training needs, and developing solutions to enhance service efficiency and minimize support requests. This position is contingent upon contract award.
Responsibilities:
Requirements:
Benefits:
KIC offers a comprehensive benefits package to eligible full-time employees including: Medical, Dental, and Vision Insurance, 401k with Match, Life and ADD Coverage, Short and Long Term Disability, Paid Time Off and Holidays, Education Assistance/Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, and more!
Apply online at our website: https://kikiktagruk.applicantpool.com/
Disclaimer:
This is not to be an exclusive list of all responsibilities, duties, and skills required of the person in this job. KIC is an Equal Opportunity Employer. KIC considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status, gender identity, or any other legal protected status.
Please view Equal Employment Opportunity Posters provided by OFCCP here (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm).
Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Kikiktagruk Inupiat Corporation, may legally grant certain preference in employment opportunities to KIC Shareholders, and their Descendants.
Successful candidate must pass, comply, and adhere to KIC's Drug and Alcohol policy/testing requirements and may be required to pass a background and/or Motor Vehicle Records check.
PI249115411
Published: a week ago