House Attendant

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Holiday Inn Tulsa

Overview:

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment (e.g. Public Areas, Lobby, Event Space, Parking Lot, etc.) They are also responsible for supporting all other departments with tasks and duties assigned from time to time (e.g. supporting Housekeeping with tasks).

Responsibilities:

• Maintain floors daily according to hotel standards.
• Daily walks to ensure Interior and Exterior of Hotel are organized and free of trash or debri
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all guest requests in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Assist and Support Housekeeping with guestrooms as needed.
• Setting up banquet rooms according to event orders and breaking them down after the event
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment and inventory in proper areas.
• Complete special projects and additional tasks as assigned from time to time by Management.
• Ensure overall guest satisfaction.
• Must be flexible to work any shift, including weekends and holidays
• Adhere to hotel's dress code policy
• Perform other related duties as assigned.

Qualifications:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Ability to work cohesively with co-workers as part of a team
• Must be self-motivated and organized
• Ability to take direction
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.