Job Title: Product Management Director
Department: SST
Reports To: S&S COO
Revision Date: 9/13/2024
Location: Remote
Purpose:
As the Product Management Director for AI-Based Emergency Service Telephony Software, you will be responsible for driving the product strategy, development, and lifecycle management of our AI-driven telephony software. You will work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure that our products meet customer needs, align with market trends, and achieve business goals. This role requires a blend of technical knowledge, market understanding, and strategic thinking to deliver innovative and competitive products.
Responsibilities:
Product Strategy and Vision:
- Define and articulate the product vision and strategy for AI-based 911 telephony software.
- Conduct market research and analysis to identify trends, customer needs, and competitive landscape.
- Develop and maintain a product roadmap that aligns with business objectives and market opportunities.
Product Development and Lifecycle Management:
- Collaborate with engineering and design teams to translate product vision into detailed requirements and specifications.
- Prioritize and manage the product backlog, ensuring timely delivery of features and enhancements.
- Oversee the product development lifecycle from concept to launch, including beta testing, feedback gathering, and iterative improvements.
- Monitor product performance, user feedback, and key metrics to inform ongoing product optimization.
Cross-Functional Collaboration:
- Work closely with sales and marketing teams to develop go-to-market strategies, pricing models, and promotional materials.
- Collaborate with customer support and success teams to ensure product adoption, customer satisfaction, and issue resolution.
- Foster strong relationships with internal stakeholders and external partners to drive product success.
Customer and Market Engagement:
- Engage with customers, industry experts, and partners to gather insights and validate product concepts.
- Represent the voice of the customer within the organization, advocating for features and solutions that address user needs.
- Conduct competitive analysis and benchmarking to ensure our products remain market leaders.
Leadership and Team Management:
- Provide leadership and guidance to product teams, fostering a culture of innovation, collaboration, and continuous improvement.
Skills:
Technical Expertise:
- Strong understanding of AI technologies, telephony systems, and software development processes.
- Experience with product management tools to produce Business Plans for executive review.
Analytical Skills:
- Strong analytical abilities with experience in data-driven decision-making.
- Proficiency in using data analytics tools and techniques to derive insights and inform product decisions.
Leadership and Management:
- Demonstrated ability to lead cross-functional teams in a collaborative and fast-paced environment.
- Experience in mentoring and developing team members.
Communication Skills:
- Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas.
- Strong presentation skills, with the ability to influence stakeholders at all levels of the organization.
Market Knowledge:
- Deep understanding of the 911 telephony industry, including trends, competitive landscape, and customer needs.
- Ability to translate market insights into actionable product strategies.
Requirements:
Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree preferred
Experience:
- 10+ years of product management experience, particularly in AI, 911 telephony, or software products.
- Proven track record of successfully launching and managing software products in a dynamic, innovative environment.
Technical Background:
- Experience with AI technologies and 911 telephony systems.
- Strong understanding of software development processes.
Leadership Experience:
- Previous experience leading and managing cross-functional teams.
- Ability to inspire and lead teams toward achieving product goals.
Communication and Collaboration:
- Proven ability to work effectively with stakeholders across various departments.
- Strong interpersonal skills with the ability to build and maintain relationships.
Strategic Thinking:
- Ability to think strategically and develop long-term product roadmaps.
- Experience in translating business objectives into actionable product strategies.
Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.