IT Business Relationship Manager

Job Title: IT Business Relationship Manager Job Function: Project Manager Location: Seattle, WA - Hybrid

About USDM

USDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP technologies to accelerate growth. Our deep domain knowledge and technology expertise in life sciences business processes are what sets us apart. From strategy to implementation and adoption, we have delivered thousands of GxP projects globally.

As part of the USDM team, you have the opportunity to work with cutting edge technologies through our many partnerships with companies like Microsoft, Google, Oracle, DocuSign, Box, and many more. From molecule to market, you will help connect technology, people, and data in new ways to generate real-time insights to improve business outcomes for USDM’s clients. Are you ready to make an impact and drive real digital transformation in life sciences?

Founded in Santa Barbara in 1999, USDM has grown to a progressive, global company with 300+ remote employees and offices throughout the US, Canada, and Germany.

Nature and Scope of Job

USDM Life Sciences is seeking an experienced IT Business Relationship Manager to join our team. This position plays a vital role in building and maintaining critical business unit relationships across an ever-evolving IT landscape. You will help to create IT roadmaps for your assigned respective business unit, generate user requirements, translate business requirements to functional requirements, support business process creation, facilitate the creation of end-to-end test scripts and produce and support the delivery of training content related to the business unit's technical initiatives.

Primary Responsibilities

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• Align and drive IT services and products with business objectives.
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• Leverage your excellent oral and written communication skills to facilitate dialogue, clarify needs and articulate how IT can support the business unit’s requirements.
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• Close collaboration and negotiation with key decision makers, driving innovation, and enhancing efficiency across IT and the respective business units
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• Thorough understanding of the business units current state and our client’s corporate and strategic goals.
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• Influence and strategize with IT leadership to ensure value optimization of IT initiatives.
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Additional Responsibilities

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• Other duties as assigned.
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Qualifications

• 8-10+ years of industry experience with proven track record of success in developing and managing relationships with business partners and clients.
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• Ideal candidate will have 5+ years in IT project management experience and/or IT Business Analyst Experience.
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• Excellent interpersonal, strategic thinking and leadership skills.
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• Exceptional communication and problem-solving skills; ability to recognize and resolve disputes quickly.
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• Create and implement strategies to meet business units IT objectives; drive critical success measures and KPIs to help ensure goals are met.
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• Negotiate contracts with partners and clients.
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• Develop roadmaps and support IT Portfolio planning.
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• Understanding of basic project management principles and best practices.
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• Foundational understanding of IT Cloud and infrastructure concepts.
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• Ability to deeply collaborate across teams to produce overall solution and desired outcomes.
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• Process improvement capabilities and skills (Value stream mapping, PDCA).
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Education & Certifications

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• Bachelors + 12 years of related experience.

Working Conditions

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.

Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Prolonged periods of sitting or standing at a desk and working on a computer in an environmentally controlled home office environment.
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• Operate other office productivity machinery, such as a calculator, scanner, or printer.
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• Frequently communicate with stakeholders via telephone, email, or instant message. Must be able to exchange accurate information in these situations.

Equal Opportunity Statement

USDM Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Disclaimer

This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. USDM Life Sciences reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Compensation

Salary/Hourly Rate Range (W2): USD 70.00 - 90.00

The base salary/hourly rate range represents the anticipated low and high end of the USDM’s compensation range for this position. Actual salaries/hourly rates will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. The compensation described above is subject to change and could be higher or lower than the range described based on market survey data or budget.

Full-time employees are eligible for health, vision, and dental insurance, life insurance, short and long-term disability, hospital indemnity, accident, and critical care coverage.

Both full and part time employees, who are at least 21 years of age, are eligible to participate in USDM's 401k plan. Full and part time employees may be eligible for paid time off.

All employees are eligible for USDM's rewards and recognition program.

For more details about our benefits, visit us here: https://usdm.com/careers