ServiceNow Engineer IV

Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule: Full-Time

Team Overview
Are you looking for an opportunity in ServiceNow?
The ITSM Platform Delivery Team at Edward Jones is responsible the day-to-day management and maintenance of the Now Platform. This team works with the Service Management office to provide overall strategic direction, ongoing administration, and executes development against the Technical Roadmap aligned to requirements and priorities from the Business.

We're currently expanding our team, including an opportunity for a ServiceNow Engineer IV to Join our ITSM Platform Delivery Team. As a ServiceNow Developer, you will play a key role in developing, designing, and implementing high-quality software solutions on the ServiceNow platform. This is an exciting opportunity to work in a dynamic and collaborative environment, leveraging your expertise to enhance our internal customer's processes and drive innovation.
What You'll do
Essential Responsibilities will include but are not limited to:

• Develop, configure, and customize software solutions on the ServiceNow platform, ensuring high performance and scalability.
• Develop and maintain ServiceNow forms, workflows, and processes across multiple modules such as, CSM, SPM, ITSM, and ITOM using JavaScript, XML, HTML, CSS, and SQL Server.
• Collaborate with cross-functional teams to gather requirements and design solutions that address the clients' needs.
• Create and maintain technical documentation, including design specifications, implementation plans, and user guides.
• Conduct unit testing and troubleshooting of software solutions to ensure functionality and quality.
• Collaborate with stakeholders to define, prioritize, and plan development projects.
• Stay up to date with the latest ServiceNow releases and features and provide recommendations for product enhancements and improvements.
• Provide technical expertise and support to end-users, resolving any issues or inquiries related to ServiceNow.
• Identify opportunities and drive innovation and efficiency through automation and self-service.
• Participate in code walkthroughs, reviews, and reworks to ensure high-quality deliverables.
• Identify, document, and track software defects.
• Serve as tiered point of escalation for bug-fix support and enhancement development for customizations.
• Perform thorough regression testing for resolved issues.
• Manage, update, set creation and migrate updates from test environments to production.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $96471
Hiring Maximum: $164262

Skills/Requirements

Position Qualifications

• Bachelor's Degree in IT, Business or related major or equivalent work experience.
• Minimum of 5 years' experience with hands-on ServiceNow development.
• Subject Matter Expert on the Change Management Module
• ServiceNow Certified Application Developer and Certified System Administrator certifications are required.
• ServiceNow expertise and the ability to lead the development/configuration across multiple environments.
• Experience and strong skills in Web Development (HTML, CSS, JavaScript, Angular.js).
• Experience configuring ServiceNow with Flow Designer, Client Scripts, advanced UI Policies, Workflow editor, ACLs, and Script Includes, as well as UI Scripts to fulfill requirements and experience with JavaScript/GLIDE, HTML5.
• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers. Ability to work independently as well as engaging and contributing to teamwork.
• Detail orientation with strong analytical capabilities to overcome ambiguity, articulate complex technical concepts in a clear, concise, and engaging manner, ensuring comprehension among diverse audiences.
• Experience with Best Practice Engine Rule Creation

*Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.***

Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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