SW- Integrated Community Care Manager

Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
SW- Integrated Community Care Manager
US-OR-Portland
Job ID: 2024-31326
Type: Regular Full-Time
# of Openings: 1
Category: Administrative/Office Support
Portland, OR (Downtown)
Overview

• Provides on-site (face-to-face) and telephonic outreach, disease management and/or care management, education and other clinically-based activities for OHSU Health Services Members. Provides supportive counseling to reinforce Members’ strengths and assists them in dealing with the stress and feelings of grief, fear, and anger associated with serious illness, injury, hospitalization or disability.
• Conducts interviews and assessments with Members and/or Member families and other community resources to gather information necessary in identifying and evaluating psychosocial, cultural and financial conditions, develops plans of care and interventions, and sets goals for plans of care and behavioral modification within his/her scope of practice.
• Collaborates with OHSU Health Member’s medical and health community-based providers (that may include the primary care provider (PCP), specialist provider, behavioral specialists, or others as may be indicated) regarding the member’s treatment and resource needs and plan of care. The frequency of contact is determined based on the member’s risk acuity ranking and clinical need.
• Collects clinical and engagement data and enters information into the electronic medical record (EMR) for tracking and metric purposes. Routinely documents all Member interactions and member engagements in the EMR to ensure a longitudinal record is maintained of all member interactions. Maintains medical record confidentiality at all times through the proper use of computer passwords, maintenance of secure files; adherence to HIPAA guidelines and policies.
• Monitors, evaluates and maintains knowledge of community-based resources and services necessary to respond to the Member’s individual health care needs, and assists member and family in gaining access to resources.
• Utilizes proper telephone and personal etiquette and judicious use of other verbal and written communications, following OHSU and OHSU Health Services policies, procedures and guidelines. Follows OHSU and OHSU Health Services telecommuting policies and procedures as a member of the field-based staff.
• Contributes to the development and evaluation of new programs to meet identified Member needs; provides community education programs to address pertinent social concerns; assumes active role in meetings and care conferences actively contributing to case reviews for the purpose of information exchange, education and enhanced member care planning. Able to service in a supervision and evaluation role of graduate level interns.
• Ensures day-to-day processes are conducted in accordance with nationally accepted standards (NCQA, URAC and other regulatory standards).
• Fosters positive and professional relationships and acts as a liaison with internal and external customers to ensure effective working relationships.

Responsibilities

• Master’s in Social Work required with a Certificate of Clinical Social Work Associate (CSWA) or Licensed Clinical Social Worker (LCSW) required.

• Expectation to obtain Professional Certification (ACM, CCM, CCP) within 24 months of hire.

• Clinical assessment skills, consistent with state licensure scope of practice.

• Ability to assess member psychosocial status, consistent with state licensure scope of practice requirements.
• Able to prioritize and target interventions, consistent with state licensure scope of practice requirements.
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
• Organizational skills with the ability to handle multiple tasks and/or projects at any one time.
• Customer service skills with the ability to interact professionally and effectively with providers, third party payers, physicians, and staff from different departments and/or agencies within and outside OHSU and OHSU Health Services.
• Strong telephonic communication and interviewing skills.
• Analytical and interpretation skills including departmental, utilization, financial and operations data.
• Decision-making skills with the ability to investigate and weigh alternatives, integrate data, and select the most appropriate course of action that meets the best-interest needs of the member and provides the greatest benefit to the organization.
• Creative- and critical-thinking skills with the ability to consider new ideas that will lead to process and team improvements.
• Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time.
• Problem-solving skills with the ability to look for the root cause of issues and implementable, workable solutions.
• Interpersonal skills with the ability to work in a fast-paced environment with the ability to participate as an independent contributor with little direct supervision or as an active team member depending on the circumstance or need.
• Attention to detail and a track record of producing high-quality and accurate work that reflects well on the organization.
• Knowledge and experience in working with computer systems and electronic medical records.
• Able to travel within the tri-county area with an active and unrestricted driver’s license, reliable transportation and active automobile insurance coverage.
• OSHA compliant home workspace, committed to maintaining the confidentiality of member protected health information in accordance with HIPAA guidelines, and OHSU and OHSU Health guidelines and policies.
• Ability to perform the job duties with or without accommodation.

Qualifications

• Minimum two (2) years of clinical experience.

• Prior experience in case management.

• Knowledge and experience working within Epic as the electronic medical record.

• Knowledge of Medicare and Medicaid.

• Knowledge of adult learning and behavior change principles.

• Knowledge of community-based resources.

• Demonstrated skills in motivational and health coaching, patient advocacy, health promotion, disease prevention, patient education and resource management.

• Demonstrates knowledge of NQCA and Case Management guidelines.

• Provides care management services appropriate to the age of the member served – neonate, infant, pediatric, adolescent, adult and geriatric patients based on the principles of growth and development and life stages.

• Professional certification (ACM, CCM, CCP).

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