Research Application Support Specialist

Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
Research Application Support Specialist
US-OR-Portland
Job ID: 2024-31445
Type: Regular Full-Time
# of Openings: 1
Category: Research
Portland, OR (Marquam Hill)
Overview

The Oregon Clinical Translational Research Institute (OCTRI) at OHSU is a catalyst for scientific collaboration, translation of biomedical advances into the community, innovation and research growth in Oregon and beyond. OCTRI’s mission is to enhance the efficiency and quality of rigorously translating research ideas into impact to improve human health. To accomplish our mission, our 80-90 employees spread across 13 teams provide a broad expanse of clinical and translational services that include training, funding, research support, and community engagement. OCTRI is part of the National Center for Translational Sciences (NCATS)-funded CTSA consortium that encompasses 60+ hubs around the country. Visit our website to learn more: octri.org.

The OCTRI REDCap team provides essential tools to researchers at OHSU to efficiently and compliantly collect human subject research data. OCTRI’s installation of REDCap hosts over 4000 projects and supports more hundreds of users. Research teams using REDCap range across the translational spectrum and touch nearly every clinical research department at OHSU. Through excellent customer service, innovation and collaboration the REDCap team accelerates research activities and process at OHSU.

The OCTRI REDCap team is seeking a Research Application Support Specialist to provide research computing support to investigators and staff including troubleshooting, maintenance and assistance with the use of the OCTRI supported research software, REDCap. The Research Application Support Specialist will provide navigation of the tools and educational materials available to researchers and participate in strategies to optimize utilization of such tools and materials. This position also will provide direct support to investigators and internal support within the team to ensure smooth operations and delivery of the software to OCTRI clients. The Support Specialist will be responsible for developing in-depth understanding of the available features and modules in the software utilized; identifying the optimal application settings given the investigator’s requirements for their study; as well as have an excellent understanding of internal operations related to the support, maintenance and delivery of the tool.

Responsibilities

• Bachelor’s Degree with major courses in field of research and 1 year of relevant experience; OR
• Equivalent combination of training and experience
• Experience performing data entry into databases
• Experience in performing data management/cleaning tasks
• Customer/client support experience in a healthcare or academic environment
• Experience in the clinical research environment. May include coordination, data management, regulatory or other areas of work related to human subject research.
• Outstanding interpersonal skills, including ability to communicate professionally, clearly, positively and effectively
• Extremely organized self-started with a strong sense of curiosity, priority, urgency and follow through.
• Excellent attention to detail.
• Ability to identify, triage and escalate issues, and offer creative solutions.

Qualifications

• Working knowledge of an EDC system such as REDCap, Medrio, REDCap Cloud, Velos, StudyTrax, Oracle Clinical or PhaseForward
• Experience in the OHSU computing environment
• Experience testing software applications
• Proven ability to work in a team-oriented, dynamic environment
• Knowledge of clinical research concepts, processes, regulations and policy
• Experience in a computing support capacity
• Experience designing or using electronic Case Report Form (eCRF)/EDC or study subject research projects within clinical or academic environment
• Web programming in scripting languages such as PHP
• Web design and layout with HTML, CSS, JavaScript
• Database design using SQL
• Excellent technical writing requirements and specifications for data collection development.
• Ability to understand software application functions and technical documentation

PI249679635