One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and requires experience obtaining managed care authorizations OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
The candidate must have a thorough knowledge of PAS policies and procedures.
Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU
Excellent verbal and written communications skills.
Strong customer service orientation.
Demonstrated problem solving and negotiation skills in resolving patient concerns.
Detail oriented; ability to prioritize and multi-task; excellent written and verbal communication, professional appearance.
Strong computer skills, knowledge and experience.
Must have a positive attitude and be a team player.
Must have demonstrable customer service skills both over the phone and face to face.
Must have excellent attendance.
Must be detail oriented, highly accurate and able to multi-task in high volume situations.
Regular and reliable attendance.
High School Diploma or advanced degree.
Basic computer experience with database knowledge.
Knowledge of OHSU admission policies and PAS/authorization policies.
Knowledge of PAS procedures and integrated care at OHSU.
Knowledge of Epic systems.
Knowledge of OHSU network systems, including Outlook and Microsoft Office products.
PI249331592
Published: a week ago