Assistant Director for Student Support

Portland State University is nationally recognized as setting a standard for urban universities in the 21st century. The University is strategically located in the population and business center of Oregon on a 32-acre campus with 41 major buildings in the tree-lined Park Blocks district of downtown Portland. Total enrollment exceeds 23,000 including more than 5,000 graduate students. Portland State was granted university status in 1969 and is a relatively young and growing university with an active continuing education program. The Branford Price Millar Library holds 1.28 million bound volumes and 8,900 serial subscriptions. As an urban university, Portland State serves as the center of the educational network in the Portland metropolitan area.

The Assistant Director of the Student Support supervises the Financial Aid Student Service Team. This position manages and oversees direct student services provided to students, families and the campus community through email, telephone, in-person and chat interactions.

The Assistant Director of the Student Support ensures office staff provide quality student service while applying appropriate oversight, training and best practice procedures in accordance with Federal, State, and Institution regulations and policies. This position also serves on campus committees including the Student Employment Steering Committee and the Front Line Student Services Committee that coordinates direct student services between Financial Aid, Student Financial Services, Registration & Records, Academic Advising, OIT Help Desk and the University Welcome Center.

This position also participates in office outreach efforts, communications, orientation and admissions events.

This position reports directly to the Director of Financial Aid and Scholarships and is part of the leadership team.

A Bachelor’s degree and three years working in student services, with at least two years of providing customer service to students

Effective time management and team building skills. Strong written and oral communication skills

Ability to represent PSU in various settings such as orientations, admitted student receptions, and other recruitment and retention events
Experience with public speaking and presenting information to large groups

Ability to work in a fast-paced environment that requires attention to detail and a high volume of student contact

Ability to work in a highly computerized and technical environment

Ability to form positive and conducive interpersonal relationships with direct reports and other FA staff.

Ability to collaborate and relate to staff in other departments that we partner with, such as Student Financial Services, Registration & Records, Admissions (UG and Graduate), Advising & Career Services, etc. – to improve the student experience.

Master’s Degree from an accredited college or university with 3+ years of related experience in higher education or a related field.
Working knowledge of Federal Student Aid regulations
Previous experience leading teams and mentoring staff.

Experience with Ellucian Higher Ed software (Banner) or similar
Experience with Talisma, Slate, or other comparable CRM

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

The starting annual salary for this position will be between $50,148 and $68,952.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview
Please visit our total compensation calculator to see the full value of our benefits package :https://www.pdx.edu/human-resources/psu-total-compensation-calculator