Dental Practice Manager - All Berkshire County Sites

ABOUT THE ORGANIZATION
Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.
Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Salary: $65,000 - $74,000 / Annually The Dental Practice Manager (DPM) provides operational leadership and day-to-day oversight of the assigned dental offices and supervises non-clinician dental staff. The DPM collaborates with the Director of Dental Operations and assists in fulfilling CHP’s mission, vision, and values. The DPM ensures the appropriate administrative as well as clinical support staff resources are present daily to achieve operational goals and objectives, including desired levels of clinical productivity and customer service. The DPM tracks adherence to compliance protocols as well as CHP’s policies and procedures and ensures that staff are fully trained to accomplish their jobs and care for CHP patients. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.
POSITION REQUIREMENTS

Dental Practice Manager Essential Duties and Responsibilities:

1. Implements operational processes and procedures to achieve the department’s strategic and operating objectives.
2. Collaborates with the Director of Dental Operations and non-clinician staff to develop and achieve goals for clinician performance and productivity while maintaining a high level of quality and patient satisfaction.
3. Collaborates with the Dental Director of Operations to actively manage the department, including working continuously to align clinical and operational objectives, solve problems, communicate with staff, and support overall performance.
4. Specific staff oversight responsibilities include, but are not limited to the following:

• Ensures department staff are trained and provide the best possible service and support for patients and providers.
• Approves and submits payroll accurately.
• Staffs the department efficiently to support providers.

• Assures billing is accurate and submitted on a timely basis. Works with staff to improve the collection rates of copayments and outstanding balances.
• Conducts regular staff meetings and documents meeting agendas, minutes and action items requiring follow-up.
• Ensures that all staff have equipment needed to do their jobs and collaborates with Director of Dental Operations, IT or facilities as needed.
• Participates in Operations Team and Management meetings.

1. To ensure adequate support of clinical resources, conducts activities of the Director of Dental Operations role, when needed.
2. Ensures that standard operating procedures for compliance and safety are followed to meet local, state, and federal regulatory guidelines. This includes, but is not limited to, policies and protocols compliant with Massachusetts Department of Public Health (DPH), Health Resources and Services Administration (HRSA), and Occupational Safety and Health Administration (OSHA).

1. Produces, analyzes, and actively uses key metrics to effectively manage practice and staff performance.
2. Conducts performance reviews for direct reports, ensuring that adherence to CHP’s core mission and values, requisite job skills, productivity measures, personal growth and learning opportunities are appropriately assessed and managed.
3. Ensures respect and accommodation for diversity, equity, and inclusion in practice activities and the hiring and management of practice staff.
4. Attends seminars, training sessions and in-services to keep current with trends and practices in health care administration, as needed.
5. Travels to other sites, as necessary. Must be willing to work evening hours and weekends when necessary.
6. Performs other job-related duties, as may be assigned by the Director of Dental Operations or SVP of Operations.

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 1. Skill in providing excellent customer service and support; organizing and prioritizing workload and meeting deadlines; and excellent written and verbal communication.
   2. Ability to interact effectively and professionally with people from diverse cultural, socio-economic, education, racial, ethnic, and professional backgrounds.
   3. Ability to work effectively with managers, co-workers, and members of the public and professional groups.
2. Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude.
3. Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public.
4. Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships, effectively assist managers and providers; work toward accomplishing agreed-upon goals and objectives.
5. Ability to follow CHP dental practice guidelines – including adhering to the CHP policies, Mission, Values, and Compliance.
6. Strong management skills, from identifying staffing needs, to interviewing/ hiring/onboarding, to performance management, and, when necessary, termination.
7. Ability to provide constructive feedback including evaluation of providers’ productivity and practice attributes.
8. Must be computer literate with ability to enter information in the CHP EHR system and compile reports or data as required.

Education and/or Experience:

• Knowledge of dental care.
• Five or more (5+) years of Dental and/or medical office experience.
• Bachelor’s degree from an accredited university.
• Relevant experience at CHP or a similar healthcare organization may be substituted for educational requirements.
• Results-proven track record of meeting individual and organizational goals.

FULL-TIME/PART-TIME Full-Time
POSITION Dental Practice Manager
EXEMPT/NON-EXEMPT Exempt
LOCATION MA, Pittsfield, CHP Neighborhood Dental Center
EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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