Position Overview:
Come join the Community Choice Financial® Family of Brands as a Store Manager and utilize your leadership skills to guide and train your team towards success. Reporting to the General Manager, your role not only involves running the store in their absence but also helping carry forward the store’s performance by setting exemplary standards in account management, marketing, and compliance whilst ensuring a superior customer experience.
Responsibilities:
- Show leadership in coaching, leading, and developing all store employees to seize new business opportunities and increase store growth.
- Lead store employees in identifying local marketing strategies, leveraging business-to-business partnership opportunities, and participating in community and in-store events.
- Uphold and enforce quality standards, procedures, and local and state laws. Conduct audits to ensure employees' compliance.
- Oversee office security, cash management, loss prevention, and conduct appropriate opening and closing procedures.
- Handle all loan/pawn applications and associated transactions, and assess risk within company guidelines.
- Engage in the review, selection, hiring, and retention processes.
- Established work schedules that correlate with budget, workloads, and store needs.
- Professionally and carefully handle complex customer situations.
- Ensure the store's internal and external appearances are up to standard and address basic facilities requirements as needed.
- Show proficiency in handling a high-velocity, ever-changing environment and balancing multiple tasks.
- Display strong interpersonal skills to interact with customers and team members at all levels.
- A full-time schedule including weekends, with a minimum of 40 hours per week, is required*.
Qualifications:
- High School Diploma or equivalent required
- At least a year's experience in a leadership position
- One-year experience in customer service, retail, and/or sales
- Strong verbal and written communication skills
- Proficiency in Point of Sale, Microsoft Office, and other systems
- Must be at least 18 years of age (19 in Alabama)
- A background check is required (subject to applicable law)
Preferred Qualifications and Skills:
- Experience in check cashing, document verification, and money order processing
- Bilingual skills in English/Spanish are a plus
What We Offer:
- In-depth Store Manager training program
- Performance-based bonus plan and career advancement pathways
- Comprehensive benefits package, which includes medical insurance, 401(k), life, and AD&D insurance, and voluntary benefits
- Paid Time Off.
About Us:
Community Choice Financial® Family of Brands ("CCF") is one of the largest consumer specialty finance organizations in the U.S. We're committed to providing short-term financial services to individuals across the nation.
All job functions and requirements are subject to change at the company's discretion. The Community Choice Financial® Family of Brands is an equal opportunity employer committed to creating a diverse workplace free of discrimination based on any characteristics protected by law. We encourage candidates of all backgrounds to apply.
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Published: 3 weeks ago