Mgr Operations

Role Purpose Statement

Internal: Operations and Production manager, Procurement, Human Resources, Quality and Safety Managers
External: Suppliers, Local Authorities, Facility Services Companies, Customers, Government Agencies, Customs, Food and Drug Administration (FDA), Airport Operations, Truck Fueling

Main Accountabilities

 Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.
 Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage
 Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations
 Ensure on-time and accurate production in the preparation of food/equipment and catering of flights
 Investigate customer quality issues, develop and implement corrective actions
 Maintain an ongoing, positive and pro-active relationship with all internal and external customers
 Attend the daily operations briefing
 Ensure par levels of customer inventory and customer specific goods
 Provide data for the development of an annual business plan and budgeting for the department
 Ensure optimal deployment of human, technical and material resources in the department
 Initiate and control continuous optimization of processes
Leadership
 Ensure that the area of responsibility is properly organized, staffed and directed
 Guide, motivate and develop the subordinate employees within the Human Resources Policy
 Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
 Make the company's values and management principles live in the department(s)
 Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
 Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience

 Bachelor’s degree or equivalent experience required
 In addition, three to five years of directly related experience required in a management role
 Experience in using and managing Variable Production Systems and schedules
 Strong presentation, communication, training and interpersonal skills
 Proven success in improving work processes and leading change in a complex, fast environment
 Excellent analytical and conceptual skills
 Demonstrable record of understanding and meeting customer expectations
 Proven track record of understanding the drivers of product and labor cost variances
 Good knowledge of Microsoft Office and Windows-based computer application