It's inspiring to work with a company where people truly BELIEVE in what they're doing!When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role:The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.Qualifications:* Current license as RN in the state where the employee will be working* Minimum of one (1) year nursing experience; hospice or hospital experience preferred* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system* Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred* Mobile Driver - Valid driver's license and automobile insurance per Company policy* Reliable transportation to meet patients' needs* Excellent critical decision making and problem-solving skills* Excellent clinical and assessment skills* Ability to use equipment with visual and auditory mechanisms* Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines* Ability to effectively handle stressful situations professionally and calmly with exceptional customer service* Strong patient service skills* Information seeking / probing skills* Accurate knowledge transfer* Listening, understanding, and responding* Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits* Ability to work in a cooperative team environment* Able to exhibit a sense of urgency in daily work activities* Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills* Available to work shifts to accommodate extended hours of operation as scheduled* Ability to perform sedentary work with frequent interruptions* Ability to manage the emotional stress of working with and caring for terminally ill patients and their families* Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations* Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:* Completes clinical admissions for all Company services including, but not limited to:* Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner* Identifies admission objections, concerns or other entry barriers and provides responses* Educates patient/family on admission requirements and addresses immediate needs* Completes informed consents and initial assessment according to regulations and Company policy* Provides information to Physicians and initiates Plan of Care to address patient's immediate needs* Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort* Obtains Physician orders* Completes documentation per Company policy* Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.* Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.* Provides all necessary clinical communication timely using SBAR.* Discusses any potential needs with after-hours staff.* Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.* Obtains medical record information for the referral.* Develops strong relationships with case managers, physicians, etc. at facilities.* Works with Professional Relations Representatives (PRRs) to provide education on all available services.* Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.Competencies:* Satisfactorily complete competency requirements for this position.Responsibilities of all employees:* Represent the Company professionally at all times through care delivered and/or services provided to all clients.* Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.* Comply with Company policies, procedures and standard practices.* Observe the Company's health, safety and security practices.* Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.* Use resources in a fiscally responsible manner.* Promote the Company through participation in community and professional organizations.* Participate proactively in improving performance at the organizational, departmental and individual levels.* Improve own professional knowledge and skill level.* Advance electronic media skills.* Support Company research and educational activities.* Share expertise with coworkers both formally and informally.* Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Job Responsibilities:* Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families.* Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.* Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.* Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.* Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.* Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.* Reports changes in the patient's condition to appropriate members of the IDG or other health professionals.* Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.* Completes documentation per policy and procedure.* Perform other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
Published: 6 months ago