Begin with a promising hourly rate of $15.00 and enjoy limitless monthly commission potential. Engage in a compulsory 10-day paid training, running from Monday to Friday between 8AM-4:30PM. The call centre remains operational from 7AM - 9PM, 7 days a week, with set shifts confirmed post-hire. Enjoy competitive perks such as benefits, PTO, tuition reimbursement, and more.
What role will you play at Signify Health?
Here at Signify Health, we prioritize implementing extraordinary minds with compassion and humility. So, come join us on our mission to make a lasting difference in improving lives. As a member of Signify Health's Member Engagement team, your task will involve reaching out to members of various Medicare Advantage and Medicaid health plans, introducing and arranging a complimentary in-home or virtual health evaluation. We aim to fulfill departmental productivity, quality, and customer service goals. You will be reporting to a Member Engagement Manager.
Your responsibilities will include:
- Managing roughly 50 outbound calls per hour, using an automatic dialer software to propose, explain, and arrange a complimentary virtual or in-home health evaluation.
- Carefully following over 20 approved scripts, assuring that members comprehend and consent to the terms, and professionally and persuasively manage rebuttals
- Exemplifying a positive, professional, and vibrant demeanor to clients, health plan members, and colleagues.
- Meeting daily departmental goals like making 300-400 outbound calls per day, setting 24 appointments a day, adhering to quality targets and shift and attendance policies, all in either an on-site or remote setting.
- Rescheduling, canceling, or modifying appointments involving both members and contracted providers.
- Keeping track of performance metrics including appointments, calls, call duration, and productivity, using assigned reporting platforms.
- Reporting member complaints and escalations promptly to Member Engagement Managers.
- Participating in peer side-by-side guidance as required.
- Upholding HIPAA and other security and privacy guidelines when handling protected health information during regular job activities.
Our ideal candidate will possess:
- Preferably, a High School Diploma or equivalent.
- A minimum of 1 year of call center experience or 2 years of general work experience. Previous outbound call center jobs or high-volume experience in a metrics-focused environment, working with auto dialer or scripts is desirable.
- The aspiration to work efficiently in a results-driven outbound call center.
- Persuasiveness with the ability for rebuttal, while maintaining professional courtesy towards all health plan members.
- Excellent communication skills with a friendly and conversational approach.
- The ability to adhere to a fixed daily schedule, including definite start, breaks, lunch, and end times.
- Strong computer skills, with the proficiency to use several systems simultaneously while conducting calls.
We offer these benefits:
- Medical, Dental, and Vision plans, with coverage commencing on the first of the month following the start date.
- Bi-weekly pay with the possibility of achieving a monthly commission bonus.
- 401K, employee stock purchase program, and tuition reimbursement.
- Employee discount programs.
Remote work requirements:
- For eligibility, a verified and consistent internet service with 10MB upload/download capacity is a prerequisite. All applicants should provide their workspace furniture and secure a quiet workspace.
- We will furnish essential office equipment such as keyboard, monitor, computer, and headset.
About Signify Health:
At Signify Health, we strive to form the healthcare system we all desire, by revolutionizing the home into the ideal healthcare hub. We orchestrate healthcare in an all-encompassing manner, integrating individuals' clinical, social, and behavioral requirements, enabling more healthy days at home. Our commitment to creating robust connections with primary care providers and community resources empowers us to fill critical care and social gaps while managing risk for those who need help the most. This results in improved outcomes and a superior experience for all involved.
Our high-performance networks are driven by more than 9,000 mobile healthcare providers, covering every county in the U.S., 3,500 healthcare providers, and facilities in value-based arrangements and numerous community-based organizations. Signify's smart technology and decision support services empower these resources to radically simplify care coordination for over 1.5 million individuals annually. In return, aiding payers and providers to implement value-based care programs more effectively.
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Published: a week ago