ASC Patient Services Specialist / Front Desk

The Patient Services Specialist (front desk associate/medical receptionist) position allows you to provide a welcoming environment to both our patients and physicians. Our patient services staff report high levels of satisfaction with their roles at Lakeside Surgery Center because they get to play a vital role in building relationships with our patients and creating a memorable experience for them. Though the days may be long and busy, they find the results to be well worth the effort.

Our patient services specialists (front desk associates/medical receptionists) greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.

Essential Duties & Responsibilities:

• Obtains demographic information, including insurance and completes for insurance authorization & verification, as needed.
• Schedules new patient, established patient, reschedules appointments and recall list according to our company protocols.
• Obtains copies of driver's licenses and insurance cards.
• Explain consent forms and obtain patient signatures.
• Collects co-pays, past due balances, and set-up payment plans as necessary
• Processes incoming faxes, scan documents into patient charts, and send for medical review
• Sends office notes/scheduling updates to referring physicians
• Checks out patients and schedule follow up appointments appropriately
• Assists clinical team coordinate outbound referrals
• Balances daily payment reconciliation and prepares nightly deposit, as needed.
• Communicates any updates to clinical/optical teams.
• Other duties as assigned

Non-Essential Duties & Responsibilities:

• Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
• Attends department meetings and completes trainings, as needed.
• Processes medical records requests; both incoming and outgoing
• Understand HIPAA and can maintain confidentiality
• Obvious enthusiasm and interest in required
• Have an outgoing personality with professional demeanor
• Have a true desire to learn and the ability to think critically
• The ability to communicate effectively to employees and patients
• Can make independent and accurate decisions
• Have an attitude that reflects a desire to go beyond the minimum required duties
• Understanding that dependent upon need there may be instances where he/she is asked to travel to satellite offices

Required Qualifications:

• Medical work experience is NOT required, but it can increase your starting rate
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
• Strong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)
• Able to work long and irregular hours, and travel to different locations based on clinic needs
• Ability to master ophthalmology terminology
• Required to have reliable transportation between local clinics during the workday (mileage is reimbursed)
• High School Graduate, or equivalent
• Bilingual- English & Spanish
• Early 6am start time

Desired Qualifications:

• Experience in a busy health care facility, optometry, ophthalmology and/or retina clinic
• Certified Patient Services Specialist (CPSS) Certification
• Bilingual in Spanish

Physical Demands:

• Ability to view patient images and operate computer devices
• Ability to converse with patients - speaking and hearing
• Frequent use of a computer, keyboard, and mouse
• Near constant standing and walking

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Medical specialties:

Ophthalmology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

PI08a972f03adb-30137-34672186