Position Overview
Our team of Customer Service Specialists liaises directly with wholesale and retail customers, identifying their requirements, addressing queries related to Sherwin-Williams products, and guiding them to the most beneficial solutions. We expect our associates to swiftly address customer concerns to ensure utmost client satisfaction. They should continually stay informed about product details and uphold our product and store's premium quality and visual appeal. The role necessitates delivering superior customer service and consistently achieving the store's sales targets.
At Sherwin-Williams, we nurture careers that evolve with you – irrespective of your background across the globe, you belong here. We encourage you to explore your curiosity and contribute to our progress. The value we place on varied talents and strengths from all backgrounds is unparalleled. We encourage applications from all, including individuals with disabilities and Protected Veterans. We want you to leverage your strengths and potential. Here is a space where you can innovate, grow, discover, thrive and showcase your talents!
Our objective at Sherwin-Williams is to make a difference in the lives of our employees and their families, by helping them live healthier, save wisely and feel better overall. An extensive range of exceptional benefits designed for our employees backs this. From retirement plans to healthcare, commute benefits to overall well-being - it all counts. You can find a general brief of benefits at http://www.myswbenefits.com/. Our hiring decisions related to compensation depend on several factors, including skill sets; training and experience; certifications and a host of business and organizational needs.
Essential Duties
The role entails ensuring top-tier customer satisfaction via superlative sales service. You'll be assisting customers in-person and over the phone, understanding their needs, and suggesting suitable products and services. Building productive and trustful relationships with wholesale and retail customers is key.
Key responsibilities include:
- Processing sales transactions in alignment with company policy
- Achieving and exceeding sales goals periodically (monthly, quarterly, yearly)
- Maintaining meticulously organized work order files and formulas
- Retrieving appropriate products from the sales floor or warehouse
- Tinting and mixing products as per customer specifications
- Stocking shelves and arranging displays
- Maintaining store equipment and loading/unloading delivery trucks
- Assisting in making deliveries, when needed
- Ensuring assigned areas are well-stocked and presentable
- Staying updated on offered products and discussing available options
- Adhering to inventory control procedures
- Suggesting ways to enhance sales
Requirements
Applicants need to be at least 18 years of age and authorized to work in the country of employment without sponsorship now or in the future. Applicants must be proficient in English and Spanish as well. The ability to lift and haul up to 50 lbs. frequently and 70 lbs. intermittently is required. Candidates should be open to the scheduling of hours which might include evenings and weekends.
Preferred Qualifications
Ideally, you should have a valid, unrestricted driver’s license, at least a high school diploma or GED, one year of working experience in customer service, delivery, or retail. Prior experience selling paint and related products and operating tinting and mixing machines are an added advantage.
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Published: 2 weeks ago