Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.
Job Overview
Under the direction of the IT Client Services Manager, provides guidance to lead technicians, delegates resources to complete projects, and responsible for the evaluation and development of IT Support Technicians. Performs a variety of technical resource services -- analyzes, troubleshoots, repairs and maintains the computer systems, network(s) and peripheral equipment in addition to providing oversight of technical end user support. Responsible for managing phone system call queues, ticket queues and management of overdue or escalated tickets. Produces and analyzes productivity reports based on ticketing information and call manager reports for the IT Manager. Reports directly to the IT Client Services Manager.
Minimum Requirements
1. Bachelors in Computer Science, or information systems. (Required)
2. 2+ years of supervisor experience (preferred).
3. 5+ years of Technical Support/Helpdesk Experience
4. Certified as an A+ Certified Technician (preferred)
5. ITIL Foundations Certification (strongly desired)
6. MCSE or MCSA (preferred)
7. Valid California Driver’s License, automobile and auto insurance for traveling to remote facilities.
Benefits & Career Development
Salary Range
$86,170.54 - $107,713.18 annuallyQuality Care Without Exception
Bold decisions and innovative thinking have helped AltaMed become the nation’s largest network of community-based primary care facilities and senior care programs. We are Joint Commission accredited health system focused on preventative medicine and the elimination of health care disparities throughout Southern California.
At AltaMed, we empower over 4,000 employees in medicine, nursing, social work, dentistry, mental health, and health administration to work boldly – bringing their best ideas and greatest strengths to our facilities every day – and to live brilliantly, applying that same energy and purpose to their lives and communities outside.
Explore our opportunities throughout Los Angeles and Orange counties and take your career to the highest level.
PI248559721
Published: 3 weeks ago