Work Boldly. Live Brilliantly.
At AltaMed, we don’t just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It’s the calling of our lives and it compels us to keep moving forward.
Job Overview
Assist in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high quality, customer service skills. Focus is on assisting participants with inquiries, services requests, eligibility issues, complaints, and appeals. Responsibilities also include documentation and processing of incident reports, documentation and coordination of disenrollments, as well as facilitation of on-site satisfaction surveys. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.
Minimum Requirements
1. High School diploma or equivalent with a minimum of 2 years’ customer service experience required. Bachelor’s degree preferred.
2. Knowledge of Medi-Cal, Medicare, Social Security benefits is required; PACE program knowledge is preferred.
3. BLS certificate is required.
4. Experience in PACE operations, managed care operations, or in other healthcare settings serving the frail or elderly is preferred.
5. Bilingual: Spanish/English, Chinese/English or another second language is strongly preferred.
Benefits & Career Development
Salary Range
$24.00 - $28.15 hourlyQuality Care Without Exception
Bold decisions and innovative thinking have helped AltaMed become the nation’s largest network of community-based primary care facilities and senior care programs. We are Joint Commission accredited health system focused on preventative medicine and the elimination of health care disparities throughout Southern California.
At AltaMed, we empower over 4,000 employees in medicine, nursing, social work, dentistry, mental health, and health administration to work boldly – bringing their best ideas and greatest strengths to our facilities every day – and to live brilliantly, applying that same energy and purpose to their lives and communities outside.
Explore our opportunities throughout Los Angeles and Orange counties and take your career to the highest level.
PI247730102
Published: 4 weeks ago