Senior Financial Service Representative III

Arkansas Federal Credit Union
Senior Financial Service Representative III
US-AR-Little Rock
Job ID: 2024-3144
Type: Regular Full-Time
Category: Customer Service/Support
West Little Rock
Overview

Working at Arkansas Federal Credit Union

Who we are…

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

What we offer…

• Earn up to $26/hr with experienced candidates able to earn even more!
• NO weekends!
• Opportunity to make a difference in the lives of our members, team & communities
• Learning and development opportunities
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
• Medical, dental, vision & life insurance
• Long- & short-term disability
• 401(k) with employer match plus additional pension plan at $0 cost to employee
• Tuition reimbursement
• 4 weeks paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

Responsibilities

The role…

As a Senior Financial Service Representative III, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success.

• Build positive relationships and earn member trust to retain long-term connections
• Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
• Use a proven model to identify members needs in order to make financial recommendations
• Member account maintenance
• Guide and assist members and business partners through loan applications and other member requests
• Coaching and mentoring of Financial Service Representatives

Qualifications

To succeed, you are...

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 4 years' related customer service experience
• Educated with at least a high school diploma or equivalent

PI249651470