Operations Support Rep I

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for an Operations Support Representative based in Little Rock, AR.

POSITION SUMMARY:

The Operations Support Specialist provides clerical and customer service support including data collection and entry, information/data analysis, document preparation, report generation for the Gas Operations District, Area, or local office; may also perform warehouse function in support of district or geographic location.

PRIMARY DUTIES AND RESPONSIBILITIES

• Prepares and maintains various monthly and quarterly operations reports (e.g., LUFG, capital job status, safety awareness activities, etc.)
• Assists with third party damages through Riskmaster System
• Performs One Call notifications and updates
• Assists with ARO process as required due to segregation of duties
• Reviews and reconciles credit card expenses utilizing on-line system.
• Assists with preparation of cost estimates for new services as needed or requested by supervision
• Updates and maintains weekly call-out schedule and dispatch daily line-up for District, Area or local office
• Coordinates fleet maintenance schedules, mileage reports, notification of CDL certification requirements, vehicle inspections, etc.
• Ensures work orders are sent to GIS in a timely manner
• Reviews and processes various ITRON-Meter Reading Reports/Can’t Reads
• Research and resolves solve customer problems
• Request information and/or records maintenance in compliance with legal retention schedules while following prescribed procedures and practices
• Receives, stores and issues materials and supplies as needed based on district needs
• Prepares necessary SAP records to document receipt and issuance of materials and supplies
• Performs duties that include answering the phone, filing, faxing, copying, mail distribution, I-buy purchases, etc.

• Performs other duties as assigned

EDUCATION AND WORK EXPERIENCE

• High school diploma
• Minimum of two years administration experience

KNOWLEDGE, SKILLS, ABILITIES

• Oral and written communication skills by conveying accurate information to customers, co-workers, and vendors
• Strong interpersonal skills and effective listening skills
• Solve problems and make sound decisions
• Prioritize and schedule tasks, pay attention to detail and demonstrate organizational skills
• Proficient in using personal computer and software proficiently, (MS Office applications)
• Strong analytical skills
• Handle confidential information in a discreet and appropriate manner
• Plan, prioritize, and organize job duties to meet deadlines
• Function and work collaboratively in a team environment

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.