Remote Bilingual Outbound Call Center Rep

Needs to attend 2 weeks of mandatory paid training (Monday-Friday, 8AM-4:30PM)

Working hours for the call center are Monday through Sunday, 7AM – 9PM; exact working shift will be decided at the time of hiring.

Attractive benefits, paid time off, tuition compensation, and more! 

At Signify Health, we believe in blending brilliant minds with passion and humility. Join us on this mission to transform lives and create a lasting impact.

As a member of the Signify Health’s Member Engagement team, your task will be contacting members of several Medicare Advantage and Medicaid health plans by call to offer, clarify, and schedule a complimentary in-home or online medical checkup. You will put in your utmost effort to achieve department productivity, quality, and customer service standards.

This role will be directly reporting to a Member Engagement Manager.

- Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider. 

- Adhere to 20+ approved scripts, ensure members comprehend and are comfortable with the terms, and handle objections in a persuasive yet professionally courteous manner.

- Convey a positive, professional, and energetic approach with clients, health plan members, and team members.

- Achieve daily targets set by the department, monitor performance results using designated reporting systems.

- Log member complaints and escalations immediately and report to Member Engagement Managers.

- Participate in peer side-by-side coaching sessions as required.

- Keep in compliance with HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.

- High School Diploma or equivalent is desired.

- Minimum of 1 year call center experience or 2 years of general work experience.

- Previous experience in outbound call center, working in a high-volume environment, using an auto dialer system and/or scripts is beneficial.

- Be communicative, pleasant, and convincing.

- Be committed to a fixed daily schedule, including start, breaks, lunch, and end times.

- Strong computer skills and the ability to use multiple systems at the same time during calls.

- Fluency in the English language.

- Health plans including Medical, Dental, and Vision insurance start on the first of every month after the start date.

- Bi-weekly pay with potential for monthly commission bonuses.

- 401K, employee stock purchase program, tuition compensation.

- Enjoy discounts via our employee discount programs.

- Validated and reliable internet service with 10MB upload/download capability is necessary.

- Equipment (keyboard, monitor, computer, headset, etc.) will be provided by the company. Applicants should provide their own workspace furniture and guarantee a quiet workspace.

- Successful completion of a background check is mandatory for this job.

Signify Health is revolutionizing healthcare by transforming homes into healthcare hubs. We take a 360-degree approach in taking care of the clinical, social, and behavioral needs of individuals so they can have more healthy days at home. Our vast networks, powered by over 9,000 mobile medical professionals, 3,500 healthcare providers, and hundreds of community-based organizations, enables us to substantially simplify care coordination for more than 1.5 million individuals each year. Our intelligent technology and decision-support services facilitate payers and providers to implement value-based care programs more effectively.