Content Production System Administrator

OVERVIEW

The Content Production System Administrator is responsible for serving as the system administrator for all systems used in content development and maintenance, such as the learning management systems, content management systems, and content authoring systems. The Content Production System Administrator must be detail-oriented, comfortable working with a variety of tools, and enjoy collaborating and working within a highly productive and agile environment. This position is part of the Media and Production team and will work cross-functionally with a large group of PreK-12 STEM subject matter experts and curriculum developers. Occasional travel required.

RESPONSIBILITIES

• Lead the management of systems used in content development and maintenance (e.g., learning management systems and content authoring tools).
• Assist with course development as it relates to effective use of the systems.
• Manage versioning and maintenance of digital resources, links, and assets within a variety of online systems.
• Provide functionality quality assurance to customer-facing content.
• Work with PLTW Team Members across the organization to provide support (e.g., addressing instructional technology help tickets, sharing updates and timelines) as related to the systems.
• Assist with testing and implementing new technologies.
• Identify and recommend potential opportunities to incorporate innovative methods and emerging trends within area of expertise.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in instructional design, education technology, computer science or a related field of study, or equivalent related experience.
• Experience working in multiple learning management systems or content management systems.

PROFESSIONAL SKILLS

• A customer-centric approach to all internal and external interactions.
• Seeks and embraces diversity of thought, culture, and experience.
• Takes pride in the work, celebrates success, and has fun.
• Approaches work with curiosity and experimentation.
• Ability to multi-task, prioritize, and be detail oriented.
• Ability to quickly learn and use new software tools.
• Capability to work collaboratively in a remote-first team environment.
• Ability to take initiative and work proactively.
• Ability to work independently, resourcefully seek answers, and remove obstacles.
• Creative and critical thinking with a concentration on being flexible and adaptable.
• Results-oriented with the ability to consistently meet deadlines.
• Ability to perform at both the strategic and tactical levels.
• Ability to think and act strategically.
• Ability to handle confidential and sensitive matters with discretion, integrity, and tact.
• A high sense of urgency.
• Excellent written and verbal communication skills.
• Ability to effectively prioritize and balance urgent tasks with strategic projects.
• The ability to influence in a professional and constructive manner.
• Accountable and takes ownership.
• Excellent judgment and ability to adapt to changing priorities with ease and efficiency.

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