Title Coordinator II

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Summary: Handles the vehicle titling function ensuring the efficient use of company resources and technical capabilities to achieve targeted performance standards

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Handles the processing of vehicle titles in a timely manner and with precise accuracy whether it s to add a lien, change ownership, request a duplicate title or title corrections.
• Follows-up on exposed titles according to established policies and procedures and escalates unresolved issues to management.
• Researches vehicle title records for the Houston & Atlanta offices and resolves issues in a timely manner.
• Understands and follows corresponding state title processing guidelines and requirements.
• Assists with responding to various Title Dept. emails.
• Assists with submitting the daily check request to Finance for the dept.
• Assists with the follow-up of aged or problem accounts.
• Responsible for calling DMV offices for advice, instructions, etc. for completing title paper work.
• Knowledge of all Title Dept. processes including, dealer follow-up, releases, repossessions, and title maintenance
• Assists with the handling of more difficult title matters and field questions from peers and other departments, including our Atlanta office and closed dealers for Marketing.
• Assist inbound callers with title related issues or questions, may handles escalated calls and issues such as, but not limited to, titles sent to a borrower in error, releases of lien questions, dealer calls for any title related requests.
• Performs administrative duties such as data entry, filing, copying and other duties associated with documentation.
• Examines work for exactness, neatness and conformance with established policies and procedures.
• Complies with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; remains open to others' ideas and tries new things.
• Oral Communication - Listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Includes appropriate people in decision-making process.
• Planning/Organizing Strong follow up and organization skills; prioritizes and plans work activities; uses time efficiently; plans for additional resources.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner.
• Adaptability - Adapts to changes in the work environment
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.

Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. One year title tracking experience and knowledge of DMV documentation requirements, laws and regulations for motor vehicle titles is required.

Language Skills

The ability to read, write and comprehend complex instructions, correspondence, and memos.

Mathematical Skills

The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

The ability to apply common sense understanding to carry out detailed and possibly involved written or oral instructions.

Computer Skills

To perform this job successfully an individual should have knowledge of Microsoft Office Excel, Outlook and Word.

Other Skills and Abilities

Accuracy and attention to detail are imperative.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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