Product Support Technician

Our client, located in Cleveland, Ohio is seeking a Inbound Product Support Technician to join their team. As a Inbound Product Support Technician, you will be part of the Customer Service Team supporting customers with the technical product issues. The ideal candidate will have previous experience, be a team player and able to work in an office environment which will align successfully in the organization.

Job Title: Inbound Product Support Technician

Location: Cleveland, Ohio

Pay Range: $18.00-18.50/hr

What’s the Job?

• Responsible for handling and resolving customer and end user inquiries related to heating products such as wood stoves and floor heaters.
• Diagnose, identify and isolate problems and ability to document all findings.
• Technical services will be conducted over the phone and email.
• Mainly support inbound calls and placing outbound calls to resolve issues
• Must be able to work in an office environment

What’s Needed?

• Associate degree or technical training preferred.
• 1-2 years of customer service/technical service experience preferred.
• Ability to work in an office
• Bilingual (English/Spanish) a plus

What’s in it for me?

• Temp-to-hire
• Good pay
• Paid weekly
• Direct deposit

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.