Large Loss Claims Representative (Chicago Metro)

Overview

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking an experienced Large Loss Claims Representative (property focused) to service our policyholders in the greater Chicago Metropolitan area. This position will investigate and resolve large and significantly complex commercial property claims by conducting on-site field investigations, determining coverage, and documenting loss by use of estimating software.

About the Role

• Settles large and significantly complex commercial property claims by determining policy coverages; evaluation of damages and handling claim negotiations with insureds, contractors, attorneys, and public adjusters.
• Conducts extensive investigations into causes and origins of all major property claims.
• Determines coverage by meeting with insureds, securing evidence, inspecting losses, investigating incidents, interpreting policy coverages, explaining coverages, and determining subrogation and salvage opportunities.
• Maintains expertise in a specified line(s) of business through attending training courses and participating in continued education coursework/classes.
• Provides departmental support by serving as a mentor and subject matter expert for less experienced adjusters.
• Documents required repairs by scoping property losses, hiring experts, obtaining costs and prices, preparing estimates, and obtaining an agreed scope of work and cost of repair with contractor and/or policyholder.
• Completes claims by obtaining, providing, and exchanging information and agreements with contractors, attorneys, or other parties.
• Prepares reports by collecting, analyzing, and summarizing claim information.
• Provides claims information by documenting claims transactions of assigned files in compliance with company and state requirements, preparing loss development reports.
• Assists all adjusters on claims in coverage territories.
• Contributes to team effort by participating on catastrophe teams.

About You

• You enjoy communicating and building relationships with others.
• You are composed, cool under pressure, and can negotiate without damaging relationships.
• You hold yourself accountable and accept ownership for your scope of responsibility.
• You enjoy analyzing, investigating, and using the facts to make decisions.
• You are naturally curious and have a desire to know more.
• You enjoy negotiating and identifying win-win solutions.

What it Will Take

• Bachelor’s Degree and 7 years of claims-handling experience to include 5 years of complex commercial property claims OR High School or GED and a minimum of 8 years working in the licensed trades such as carpentry, plumbing, electrical, or similar field, and the ability to obtain technical proficiency in commercial property claims.
• Familiarity with technology to include Microsoft Office, spreadsheets, and Internet.
• Ability to obtain and maintain proper licensing prior to handling a state that requires it.
• Valid driver’s license and a satisfactory driving record.
• Successful completion of an accepted property estimating training program.
• Physical ability to climb a ladder to access a roof and ability to lift up to 10 pounds.
• Professional designations of AIC, ARM, CIC, CPCU or equivalent coursework highly preferred.

Benefits

• Comprehensive Benefits Package: Salary with Bonus Plan; Health, Dental, Life, and Vision Insurance
• Retirement: Traditional or Roth 401(k); Defined Contribution Plan; PLUS Profit-Sharing Plan
• Work-Life Balance: Company-Paid Holidays; Flexible Scheduling; PTO; and Telecommuting Options
• Education: Career Coaching; Company-Paid Courses; Student Loan and Tuition Reimbursement
• Community: Charitable Match; Paid Volunteer Time; and Team Sponsorships
• Wellness: Employee Assistance Program; Wellness Initiatives/rewards; Health Coaching; and more

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.

Society Insurance is a drug-free workplace. Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society’s substance abuse policy.