Collections Analyst

Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.

Position Description:

The Collections Analyst is responsible for contacting clients, collecting on outstanding invoices, assisting with account reconciliations, and reducing our overall accounts receivable. The Collections Analyst will report to the Invoicing and Collections Manager.

To be successful in this role you will need to demonstrate strong attention to detail and communication skills. You must be a proactive individual who is analytical, organized and a self-starter. In this role you will collaborate with other members of the Finance team.

Position Duties:

• Monitor and review A/R aging report
• Effectively and timely communicate to past due customers and ensure collection in a timely manner
• Effectively address customer questions/issues related to billing
• Collaborate with internal terms to address and resolve customer concerns
• Resolve customer discrepancies and short payments
• Responsible for monitoring and managing accounts
• Answer inbound calls and emails and make outbound calls as appropriate
• Navigate and manage customer portals for invoicing and payment updates
• Provide weekly reports and updates on collection activities to management
• Identify and escalate high-risk accounts to management
• Research internal and external customer inquiries and provide problem resolution using the most up-to-date information, technology, and resources
• Prepare account statements for customers
• Resolve open credits
• Provide feedback and suggestions for process improvements
• Assist with invoicing needs and ad hoc requests as needed

Desired Skills and Experience:

• Associates Degree in Accounting preferred
• 2-4 years accounting experience specializing in billing and collections
• Knowledge of Salesforce and NetSuite
• Knowledge and understanding of SaaS business model
• Attention to detail and deadline oriented
• Experience with PC and Microsoft Office applications
• Intermediate knowledge in Excel (Familiarity with Vlookups and pivot tables a plus)
• Capable of adapting to changing environment (i.e., organization, technological, etc.)
• Excellent written and verbal communication skills
• Ability to multi-task, work under pressure and meet deadlines required
• Ability to work effectively in a fast-paced and results driven environment

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $50,000 - $55,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.

Motus Benefits:

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
• Open Paid Time Off
• Flexible Spending Accounts & Health Savings Accounts
• Motus-Fidelity 401K Plan
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program
• $2000 Internal Referral Program
• WorkAnywhereReimbursement ofInternet and Cellular Costs
• 16weeks maternity and adoption leave
• 8 weeks paternity leave

Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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