Surface Specialist
HK--
Job ID: 2024-10176
Type: Regular Full Time
# of Openings: 1
Hong Kong
Overview

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Microsoft's Small, Medium, and Corporate (SMC) segment is dedicated to empowering small and medium-sized businesses across the globe. With a focus on innovation and digital transformation, SMC helps organizations leverage Microsoft's suite of products and services to achieve their business goals. Our mission is to enable every organization to achieve more by realizing their full potential through technology.

The Surface Specialist plays a pivotal role in driving the adoption and success of Microsoft's Surface devices within the SMC segment. This role is designed to ensure that our clients fully understand and utilize the capabilities of Surface products, enhancing their productivity and business outcomes. The Surface Specialist will act as a trusted advisor, providing expert guidance and support to customers, while also collaborating with internal teams to drive growth and satisfaction.

Responsibilities

Customer Engagement

• Delivers on pipeline generation expectations, pipeline management, and deal closing of moderate complexity. Executes high levels of pipeline hygiene in CRM tool. Prioritizes customers to contact based on gathered intelligence and automated sources. Keeps accurate and complete documentation of customer contacts. Coordinates with partners to ensure pipeline status is kept current. Demonstrates actively driving pipeline progression. Provides customer insights for impactful business change.
• Dispositions quality leads appropriately and in a timely manner. Meets expected activity levels to reach targets (e.g., calling customers on leads, appointment booking, email follow ups). Shares and seeks best practices in lead management. Prepares and delivers multiple demos and execution of moderate complexity.
• Regularly achieves and/or exceeds targets for wins, new customer acquisitions (customer adds) and revenue. Develops methods for contacting customers and follow ups. Demonstrates disciplined approach to managing complete funnel in order to achieve targets.
• Learn client personal computer devices with the ability to demo, sale, and share the full value-add of the devices in relation to customer challenges, operation of business, infrastructure, and goals. Drives deep conversations with customers regarding device-led digital transformation and refresh aligning to the Microsoft device solution. Serve as the Microsoft device solution product and service advocate for the customer.
• Aligns appropriate partners to drive best solutions for customers.

Internal Engagement

• Develops and maintains relationships with the account sales team, partner sales teams, and other relevant channel and product group stakeholders.
• Shares and seeks ideas for continuous improvement with manager and peers as appropriate (e.g., process, programs, culture). Shares customer insights with manager and peers including account sales teams.
• Adopts standard and best practices. Begins to share learnings with team. Promotes inclusion by leveraging and executing best practices. Demonstrates curiosity in seeking out best practice. Maintains network of experts.
• Reviews plans with manager on regular cadence. Has regular one-to-one meetings to review progress and status against targets. Participates in vteam pod meetings and pipeline meetings as needed. Stays abreast of product knowledge, company news, and market trends. Follows processes with rigor and timeliness, in accordance with pipeline management and target achievement. Recognizes current state and takes action meetings appropriately to improve or course correct as needed. Shares perspective to drive operational improvement.
• Complies 100% with Demand Response and Microsoft-wide processes. Elevates compliance concerns as needed.

Leveraging Others

• Completes all required training. Conducts regular reviews with manager. Seeks and achieves stretch projects or learnings. Learns to deliver multiple demos of moderate complexity.
• Executes Digital Sales excellence through use of tools such as LinkedIn, PointDrive, and Elevate (Social Media amplification) to better identify, connect, and engage with customers and key decision makers and establish professional brand.
• Works across partners and internal teams to deliver strong customer experience. Leverages partners and partner identification tools to increase scale and productivity. Proactively identifies opportunities to leverage deal-winning resources as appropriate.

Qualifications

• Coachability and a willingness to learn.
• Strong Hunter mentality with the ability to investigate new leads and generate results
• Sales experience in Corporate/mid-market level accounts will be highly considered; experience engaging and managing the sales process with high level executive stakeholders
• Technical knowledge and background with ability to expand knowledge base around technical products; an affinity for innovative and emerging technology.
• Results-oriented with proven success in sales attainment, maximizing sales results and ability to excel in a team environment
• A developed presence for conducting and managing customer demos.
• Ability to learn quickly and maintain a current, comprehensive knowledge of Microsoft devices products and services.
• Excellent verbal and written communication skills, including outstanding telephone/televideo presence.
• Prepare and deliver proposals, presentations as needed.

What’s required to be considered?

Professional

• 3+ years of related sales experience in the following areas: Commercial Hardware/PCs, Channel Sales, Productivity software.
• Experience with technical sales, specifically with technical products and systems.
• Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
• Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
• Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing.
• Growth Mindset. Willing to continue nurturing and developing potential.

Sales

• Amazing Salesperson: Exhibits outstanding operational excellence - including monthly/quarterly forecasting, building healthy pipeline, CRM entry and hygiene, opportunity management and virtual team orchestration.
• Overachiever: Exceeds sales goals in an assigned sales territory. Proven success in a quota driven, high demand sales environment.
• Leader: Demonstrated sales and partner management experience.
• Proficient: Experience with complex sales training and sales methodologies.
• Challenger mindset: Competes to win new market share.
• Influential: Significant experience delivering persuasive presentations to business decision makers.

Education

• BS/BA degree is required. BCom or MBA preferred.
• Fluent in English preferred.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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