Assistant Director of Student Services

Harvard University
Position Title: Assistant Director of Student Services
Req ID: 66690BR
School or Unit: Harvard T.H. Chan School of Public Health
Description: Position Description
Reporting to the Associate Dean for Student Services, the Assistant Director of Student Services provides broad administrative support to the division, partnering with senior leaders and engaging with faculty and staff across the School as well as students, alumni, employers, and vendors. Among the primary responsibilities are assisting with the implementation of the division's strategic plan, managing division-wide reporting and metric tracking, leading commencement planning and execution, supporting events and programming across OSS, student communication, project management, and general administration. The assistant director is a dynamic generalist role with varied responsibilities serving multiple offices. Communication, collaboration, and strong customer-service orientation are integral to success, as are technical and administrative skills, and the ability to manage tasks and meet deadlines.
Duties and responsibilities include, but are not limited to, the following:

• Assist with OSS strategic planning and implementation of strategies and key measures. Provide progress reporting to the Associate Dean, identifying gaps and opportunities that cross individual units.
• Provide project management for OSS committees and working groups.
• Design, create and deliver OSS division-wide progress reports and metric tracking.
• Support the implementation of policies and procedures across Academic Departments and programs.
• Lead the planning and execution of the Harvard Chan School Convocation, Award Ceremony, and Commencement, serving as primary point of contact for all collaborators and stakeholders. Manage the budget and volunteers for convocation and the award ceremony.
• Support other major events such as Orientation and Admitted Students' Day.
• Lead processes related to Student Code of Conduct investigations: responsible for triaging misconduct reports, conducting research and interviews, providing information and documentation to the Associate Dean for Student Services, attending Council meetings, and record keeping.
• Under the direction of the Harvard International Office (HIO) and working in collaboration with Admissions, Financial Aid, and Registrar's offices, manage student visa changes including extensions and funding changes and updating ISSM.
• Collaborate across the School on behalf of the Office of Student Services and serve as a representative for the Associate Dean in their absence.
• Manage the process for evaluating and analyzing the effectiveness of student services; e.g., student feedback forums, and surveys.
• Work with OSS units to ensure that the web site and Student Handbook are updated annually.
• Serve as back-up in the absence of the Office Manager; e.g., processing invoices, reimbursements, and P-Card charges.
• Title IX Resource Coordinator for HSPH (receive and respond to disclosures; implement interim measures; provide resource referral; represent University policy and serve as local subject-area expert for University policy; attend ongoing training; management student online training modules)
• Perform other duties and projects, as assigned

Basic Qualifications

• Bachelor's degree or equivalent work experience required
• Minimum of 5 years' relevant work experience

Additional Qualifications and Skills
The following job-specific skills and competencies are preferred:

• Bachelor's degree
• Previous experience in a higher education student services environment
• Experience maintaining and updating websites
• Experience using office technology, especially MS Office suite and CRM or other databases
• Demonstrated organizational skills
• Aptitude to working both as a member of a highly collaborative team as well as independently
• Excellent verbal and written communication skills, including the ability to address diverse audiences
• Demonstrated cultural competence and proven effectiveness in serving the needs of a diverse graduate student population

The following cultural competencies are also preferred:

• Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion
• Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

Working Conditions

• Work is performed in an office setting
• May be required to work nights and weekends

Additional Information
Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!
----------

• The Harvard T.H. Chan School of Public Health does not provide visa sponsorship, now or in the future, for staff positions.
• Harvard University requires pre-employment reference checks and background screenings.
• This position has a 90 day orientation and review period.

----------
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.
About Us
The Harvard T.H. Chan School of Public Health is dedicated to advancing the public's health through learning, discovery, and communication. The field of public health is inherently multi-disciplinary and so, too, are the interests and expertise of the School's faculty and students. Within this rich and diverse environment, the Office for Student Services (OSS) delivers a wide variety of services and programs to enrich the student experience - from applicant to alumni.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

LinkedIn Recruiter Tag (for internal use only)
#LI-SL1
Department Office Location: USA - MA - Boston
Job Code: S0357P FSS Student Servics Officr III
Job Function: Faculty & Student Services
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 057
Department: Office for Student Services
Union: 00 - Non Union, Exempt or Temporary
Time Status: Full-time
Pre-Employment Screening: Education, Identity
Commitment to Equity Diversity Inclusion and Belonging: At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.
Learn more about the School's mission, objectives, and core values, our Principles of Citizenship, and our diversity, inclusion, and belonging initiatives.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

PI248055616