Leadership Development Manager

Lutheran Social Services of the South, Inc. dba Upbring
Equal Employment Opportunity/M/F/disability/protected veteran status.
Leadership Development Manager
US-TX-Austin
Job ID: 2024-6284
Type: Regular Full-Time
# of Openings: 1
Category: People and Culture
Upbring
Overview

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

What You'll Do

The Leadership Development Manager designs, implements and delivers training and professional development opportunities to develop servant leaders and increase the organization’s readiness to achieve its strategic business and operational objectives: succession planning, performance management, employee engagement, culture initiatives and other People and Culture related priorities. The Leadership Development Manager supervises the Learning and Development Specialist position and promotes organization-wide values, mission and vision through brand-inclusive design, content and execution of training and learning projects.

Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Responsibilities

We Are Warriors | We Set the Standards for Child Welfare
Work Standards

• Drive a culture of learning, continuous improvement, and two-way feedback by creating and delivering engaging learning experiences to inspire a positive, adaptive, and accountable culture
• Design and deliver monthly and periodic learning and development activities and training courses by effectively using a variety of instructional techniques, such as instructor led training, role playing, simulations, team exercises, group discussions, videos, and lectures; Provide practical application ideas and challenge leaders to apply what they have learned post-training
• Maintain the overall integrity of the Learning Management System (Aspire Learning Academy/UKG Pro Learning);
• Record and award attendance credit for courses, results of tests and assessments and retraining requirements; create recorded training sessions and assignments after live training events
• Develop and implement dashboard reporting of Leadership Development training benchmarks and metrics; Design, implement and track course feedback to measure course and program effectiveness
• Leverage data from dashboards to evaluate strategies and programs as well as measuring the achievement of established goals and action plans; draw insights regarding themes, gaps, and focus areas to drive follow-up actions and make informed changes to the programs
• Manage and maintain the organization’s Succession Planning and Career Pathing programs; coordinate with leaders and other stakeholders to keep current
• Other duties as assigned

Communication

• Deliver regular professional, effective, and engaging live and virtual presentations and team building establishing connection and understanding with audience through active listening, appropriate questioning and storytelling
• Identify, encourage, and facilitate opportunities for Leaders across the organization to connect, communicate and collaborate
• Lead annual Upbring Leader Summit; coordinate with programs, headquarters departments on appropriate communication, both internal and external
• Leverage the Aspire Learning Academy (LMS) as a communication tool with leaders and employees; Utilize available resources to increase visibility and awareness of training opportunities and resources
• Develop and lead learning cohort groups and committees
• Communicate ideas, share resources and expertise for Learning and Development process enhancements/improvements

We Are Servants| We Help Others

Teamwork

• Assist Director of People Development and Benefits with implementation Learning and Development initiatives and support People and Culture Department projects
• Support the implementation of an onboarding strategy and process for new employees
• Collaborate with the Leadership Development Specialist to create and conduct surveys to assess learning needs, training effectiveness and relevancy including demonstrated learning/adoption in performance, career readiness and/or behaviors
• Collaborate with stakeholders to develop and deliver learning solutions to improve leadership team performance, improve group dynamics, group decision making, enabling positive team interactions and communications
• Work with Employee Engagement team and People Operations to maintain situational awareness and identify trends or areas of opportunity to provide leadership training and resources
• Work with Director of People Development and Benefits to assess management and leadership capability; design, develop and deliver management-track curriculum as well as leadership development programs; new leader on-boarding, coaching, and mentoring; formulate individual development plans and action plans for management
• Partner with the Employee Engagement and Culture team and stakeholders to identify additional training or re-training needs after the first 90 days
• Collaborate with the Marketing and Communications Teams on internal communication efforts
• Work closely with the Director of People Development and Benefits and other People and Culture team members to ensure the goals and objectives of the department and the organization are met

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Build partnerships with, engage and coach key stakeholders on the design and delivery of appropriate and relevant personal development plans and professional development opportunities for their employees; empower leaders to feel ownership of their professional and personal growth
• Develop and maintain strong working relationships with the People and Culture team, leadership, employees, and vendors
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with staff and the community

Developing & Engaging Others

• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance; ensure established program goals and achieve operational excellence
• Communicate with direct report(s) in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development

Qualifications

Minimum Qualifications

• Bachelor’s degree required and/or a combination of education and relevant experience in lieu of degree. Degree in Human Resources, Organizational Effectiveness/Development, Business Administration, or other human resources related field
• 5 years progressive human resources experience
• 1 year experience in learning and development including needs assessment, content development, design, facilitation, and corresponding metrics to training and development knowledge
• Experience delivering blended learning content for leaders and employees; excellent public speaking, presentation and facilitation skills in classroom and one-on-one situations that engages audience
• Knowledge of current principles, practices, and trends in leadership and management as they apply to employee and organizational development
• Strong working knowledge of assessment tools and usage, individual and group assessment strategies, and action plan development
• Strong content and written communication skills, including needs analysis, curriculum, facilitator guide development and participant materials design.
• Strong interpersonal skills, including clear and concise oral communication and the ability to build strong working relationships with all levels of the organization
• Demonstrated ability in project management and/or implementation of new processes, initiatives, and programs
• Requires organizational skills and the ability to handle multiple priorities and tight timelines, interacting effectively with people at all levels of the Agency
• Understanding of the importance of organizational culture, and its power to drive success
• Proven success in team building, conflict resolution, and facilitating complex discussions professionally, along with the ability to coach, mentor and challenge leaders to new insights
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software, LMS and HRIS
• Ability to travel based on business needs approximately 25%

Preferred Qualifications

• Working knowledge of ADDIE model
• 1 year of supervisory experience
• Current professional HR certification issued by HRCI (PHR or SPHR), SHRM (SHRM-CP or SHRM-SCP) or ATD
• E-learning systems and design; video editing software

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more!
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services
• Discounted Gym Memberships

Diversity. Equity. Inclusion. Belonging

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.

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