All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
GENERAL DESCRIPTION:
Provide exemplary customer service including customer communication, reporting, timely processing of quotes and orders, scheduling work with vendors and customers and internal service providers.
DUTIES AND RESPONSIBILITIES:
- Prepares quotes and convert quotes to orders.
- Processes quote changes and maintains appropriate records.
- Monitors outstanding orders for progress and ship dates.
- Manages Status Reports and Orders Waiting for Action report.
- Responds to customer inquiries by phone, fax or e-mail.
- Assists as needed to resolve product, pricing, and service problems/discrepancies.
- Generates service orders; schedules service work with McCoy Services.
- Coordinates product schedule with appropriate McCoy personnel and customer; maintains schedule report.
- Responsible for tracking and resolving problem ticket notices.
- Communicates with team members on any overages, shortages, damages, back orders and return merchandise.
- Coordinates customer storage/delivery activities.
- Occasionally meets with crews at 7:30 am to discuss daily activities.
- Help mentors others
- Backs up receptionist desk as needed
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment.
KEY SELECTION AND SUCCESS FACTORS
WORK EXPERIENCE:
- Office furniture experience preferred
- 3-6 years’ experience in a related field
EDUCATION/QUALIFICATIONS:
- High School Diploma or equivalent (GED) required; some college preferred
OTHER/PREFERRED:
- Knowledge of MS Office required
- Knowledge of scheduling and inventory systems preferred
- Excellent customer service skills
- Negotiation skills
- Time management and organization skills
- Ability to work with a diverse group of people
- Ability to maintain effective performance when faced with time pressures, competing priorities and deadlines
- A history of taking prompt action to accomplish objectives and achieve goals beyond what is required