Dorman Products, Inc. Tech Line Specialist in Camp Hill, Pennsylvania
Reference #: 965941600\ Dayton Parts was acquired by Dorman Products in 2021, and for over a century we\'ve supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we\'re a billion-dollar global brand, with more than 3,000 contributors across multiple countries and continents, and we remain focused on driving new solutions. We rely on everyone who works at our family of companies, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business and is encouraged to bring their authentic selves to work. Just like we provide freedom to fix cars and trucks, we also give you the freedom to pursue new ideas, offer different perspectives, and grow in your career\ Duties/Responsibilities:\ Provide technical assistance to our customers by providing part number information and interchanges.\ Locate non-stock items with our suppliers.\ Read and interpret blueprints, micrometer and catalogs (DPI, competitor and suppliers.)\ Place order with suppliers to fill customer needs.\ Verify DPI cost, part numbers, lead-time, shipping information and customer information.\ Calculate and quote customers pricing while assuring proper margin levels for Dayton Parts.\ Enter sales orders, close (invoice) customer sales orders.\ Verify dimensions on DPI stock vs. blueprint.\ Process customer returns for drop ship items.\ Secure pertinent information for the supplier and customer to process return.\ Coordinate the return with the purchasing department to assure proper credit is given to DPI and the customer.\ Qualifications/Essential Functions:\ Automotive knowledge and/or experience.\ High school diploma or GED.\ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.\ Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.\ Ability to calculate figures and amounts such as discounts, interest, commissions, area, percentages, proportions, circumference and volume.
Job Segment: \ Auto Technician, Supply Chain, Supply, Engineer, Automotive, Operations, Engineering
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.