Georgia Employer MID-LEVEL NETWORK TECHNICIAN in Atlanta, Georgia
Mid-level Network TechnicianJob LocationsUS-GA-AtlantaRequisition ID 2023-134129 Position Category Other / Technical Clearance Agency Clearance Sector Citizen Security & Public ServicesResponsibilitiesAs the world\'s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can\'t be done, solving the most daunting challenges facing our customers. The successful candidate will be a self-starter with experience in designing and developing solutions to complex applications problems, system administration issues, or network concerns.Peraton is seeking a dynamic Mid-level Network Monitoring Technician (Evening shift 3:30 pm - 12:00 am).What you\'ll do:Perform systems management and integration functions. Experience and knowledge of UCCE (Linux).May analyze or recommend commercially available software.Must be adept at quickly understanding what is required to develop compelling value for both Peraton and our client.Provide Tier-3 support for the Finesse applicationProvide Tier-3 level support for custom gadgetsAddress Finesse application configuration issuesDeploy and install patches/fixes related to custom GadgetsDeploy and install new gadgetsEscalate to Cisco Finesse solution out-of-the-box problemsConfigure Finesse version upgradesSubmits change control requests for deploying gadget fixes and changesCisco Telephony software knowledge( Cisco Call Manager/ICM, Finesse ...etc)Call Center Analyst skillsGood Troubleshooting skillsProvisioning UCCE accountsTelecom skills- Troubleshooting issues such as drop calls within the Call manager and CCSD environmentNight shift hours, M-F 3:30 pm - 12 amQualificationsBasic Qualifications:High School Diploma and 5 to 6 years of experience in Computer Science, Engineering, Information Technology or related fieldMinimum of 2 years of experience in a technical position working with Cisco UCCE software solutionsMinimum 2 years of experience working with the software development life cycle on information and communication technology projectsMinimum 2 years of Agile Project Management experienceU.S. Citizenship; must maintain a Moderate Risk Background Investigation (MBI) security clearancePreferred Qualifications:Must be a team player, proactive, and possess excellent problem solving, and organizational skillsAbility to successfully manage multiple tasks at any given point, strong relationship building skills & communication skillsMust be able to think strategically, act tactically and deal effectively with competing priorities and deadlines, must be able to handle multiple tasks ina fast paced environmentMust be able to communicate effectively at different levels within the organization, to include senior management and operations personnelBenefits:At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We\'re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the wayPeraton OverviewPeraton drives missions of consequence... For full info follow application link.We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.